Every Life Assure order is backed up with our satisfaction guarantee. It’s simple. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure. There are no contracts and no hidden fees with Life Assure medical alert products so you can enjoy safety and peace of mind completely risk free.
That's The Life Assure Guarantee.
No Contracts Risk Free No Hidden Fees Customer Satisfaction No Activation Fees Direct SupportWe want you to be completely satisfied with your order so you can enjoy peace of mind with your medical alert system monitoring. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure by following the steps below:
Contact Life Assure medical alert customer support department. You can do so visiting our contact us page or by calling our customer support number,
1-800-354-5706.
Receive an RMA (Return Merchandise Authorization) from the Life Assure customer support team, which you will need to return your product. Mark your RMA on the outside of the shipping box which include the product you are returning.
Package your medical alert device and accessories so that you can ship everything back to Life Assure. Make sure to turn off your medical alert device before packaging.
Return your package to Life Assure. Once your product has been received by our shipping and returns team we will cancel your service.
Please address the shipping package that includes your RMA and the product you are returning to the following: Att: Returns, 1760 Main Street, Winnipeg, MB, R2V 1Z7, Canada
Call our customer support team using our toll free number
Our customer support team will be happy to assist you and help start the return process.
Receive your RMA from customer support.
It is important to get your RMA (Return Merchandise Authorization) from our customer support team to make your return.
Package your product for shipping with your RMA included.
Make sure to turn off your medical alert and package all of the device accessories securely.
Send your package back to Life Assure to cancel your service.
Once we receive your medical alert product we will cancel your monitoring service right away
Are you experiencing any technical issues with your medical alert system? Our customer support team may be able to help resolve your issue so you can remain protected with your Life Assure medical alert system. Simply call our toll-free number for assistance.
You can also visit our product support page to find answers to common questions and technical information about your product.
Are you experiencing any technical issues with your medical alert system? Our customer support team may be able to help resolve your issue so you can remain protected with your Life Assure medical alert system. Simply call our toll-free number for assistance.
You can also visit our product support page to find answers to common questions and technical information about your product.
Life Assure customer support representatives provide technical and customer service from our offices in Canada. Whether you have inquiries about our products, need help with setting up your device, or simply want to provide feedback, our team is always available to provide efficient and friendly customer service. All of our customer support representatives are professional, knowledgeable, and proudly Canadian.
Customer support hours may vary during holidays.
If you have any questions about your product or service our customer support team will be happy to help. You can contact our customer support team during our office hours by calling 1-800-354-5706.
Regular Phone Hours
Monday to Friday: 9:00 am to 5:00 pm EST
Saturday and Sunday: Closed
You can chat with our customer support team through our live chat widget, which can be found at the bottom right of your screen. Please enter your name, phone number, and email address so you can be contacted in case you are disconnected during the live chat session.
Regular Live Chat Hours
Monday to Friday: 9:00 am to 5:00 pm EST
Saturday and Sunday: Closed
Online customer and technical support is available through our website by using the menu at the top of this page. You can also contact us directly through the website and our customer support team will reach out to you as soon as they are available.
