Premium Mobile Plus Support

How To Set Up Your Device


Plug In Your Device

  • Plug the Charger Cradle into a wall outlet that is not controlled by a lightswitch or that can otherwise be deactivated.

  • Place the Premium Mobile Plus Pendant in the Charger Cradle.

  • Follow the voice prompts until directed to connect to your Response Team.

!

Premium Mobile Plus requires an adequate battery charge and cellular signal to make an emergency call. Always press your Call Button if you are able to!

Activate and Test

Premium Mobile Plus will automatically turn on and begin activation after the power cord is plugged into a standard wall outlet that is not controlled by a light switch, and the Pendant is placed in the Charger Cradle.

  • Charge the unit for 4 hours. Once the unit has finished testing you can test the unit. Please note: if the battery is too low, the unit may not test.

  • Press and hold the Call Button. Listen for the audio message: “Calling your Response Team now.”

Testing and Service numbers for your device are located on the right side of your charging cradle. Please test your device at least once a month.


How To Use Your Device


Turning Your Device On

Press the Call Button and hold down until the Battery Indicator flashes, or place your Premium Mobile Plus back into the Charger Cradle.


Turning Your Device Off

Press the Call Button twice — once quickly, then press again, holding down for seven seconds until the Premium Mobile Plus Pendant announces, “Unit is powering off, please confirm by pressing and holding down the call button again.” Press the Call Button again to confirm.


Placing a Call

  • Press and hold the Call Button.

  • Listen for the alert tone, followed by the announcement, “Calling your Response Team now.”

  • Your Response Team will answer and notify emergency services to come help you.

Canceling a Call

Wait until an operator comes on the line and let them know everything is okay.


Wearing Options

Premium Mobile Plus can be worn on a belt using a Belt Clip, or as a Pendant around your neck using the Lanyard/Clip. If worn with the Lanyard, Premium Mobile Plus should be worn under your clothing and facing away from your body to prevent excessive movement of the device.


Using the Belt Clip

  • Align the notched side of the Clip with the notched area on the back of the device.

  • Press inward until the Clip notches are nested within the notches on Premium Mobile Plus.

  • Firmly push the Clip toward the top of your Premium Mobile Plus. It is secure when you hear a click or you can no longer see the notches on the clip.

  • To remove, lift tab under the thumb clip and slide down.

Troubleshooting


Cellular Indicator on top shows signal strength


Cellular Indicator Signal Strength*
Green Strong
Amber Low Signal

*A cellular signal may not be available in all areas.

Battery Indicator around Call Button shows battery charge level


Battery Indicator Status* Action Required
Green 50-100% Battery Charge Ready for use
Amber 10-50% Battery Charge No action needed
Red Lower than 10% Battery Charge Charge soon

Important Information


  • The Premium Mobile Plus is water-resistant and is designed to be worn in the shower or the bath.
  • Your account number is located on the side of your device.
  • Testing and service call numbers for your Premium Mobile Plus are located on the right side of your charging cradle.
  • For proper operation, Premium Mobile Plus requires adequate cellular coverage. Poor cellular coverage may result in the inability to place a call and detect a fall.
  • In an emergency, User should provide the response team with as much information as possible about his or her location.
  • Premium Mobile Plus is not a replacement for the User’s regular contact with caregivers or access to an alternative means of placing an emergency call.
  • While the fall detection system performs well, no such system is 100% reliable. If User experiences a fall that causes actual or potential injury, do not wait for the automatic call. User should always press the Call Button manually if able.
  • Premium Mobile Plus requires adequate battery charge for proper operation. Low battery may result in the inability to place a call, automatically detect a fall, and/or properly locate User during an emergency. Some falls may not be detected even with adequate battery charge and cellular signal.
  • Premium Mobile Plus utilizes both Global Positioning System (GPS) and other technology in order to find User’s current location. By activating the Premium Mobile Plus product, User agrees to allow Premium Mobile Plus and there affiliates to use this information to provide services to him or her in the case of an emergency response.
  • Premium Mobile Plus provides User’s location to a Response center in order to respond to an event requiring assistance. By activating the Premium Mobile Plus product, user agrees to allow Premium Mobile Plus to provide the response center with their location.
  • Premium Mobile Plus lanyards are designed to break apart under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
  • Premium Mobile Plus does not provide medical advice. User should always consult his or her physician or other healthcare professional with questions regarding any medical or mental health condition or for specific guidance regarding nutrition or physical activity.
  • Charge your device daily! Test your system monthly!
  • Please notify us if there are any changes to your address, phone number or emergency contacts.
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