Plug the charging cable into an electrical outlet not controlled by a light switch.
Place your On the Go device in the indicated direction in the charging cradle.
The LED light will turn solid red and the device will announce, “Your device is now charging.”
When your device has adequate battery charge and is connected to the cellular network, it will announce, “Your device is now ready, If you need to place an emergency call please press and hold the HELP button now.”
The first time you turn on your system it may announce, “Hello, it is time to test your system to make sure it is working properly. Please press and hold the HELP button for two seconds now.” Please make this test call when requested.
It is important to check to make sure you are connected to a cellular network by checking for signal strength bars on the display screen.
Firmly press and hold the HELP button. The device will BEEP and announce, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.”
Allow the call to go through and speak to the emergency operator.
Wait until an operator comes on the line and let them know everything is okay.
If the call cannot be placed due to poor cellular connection or other issues, the device will announce, “Call failed.” Attempt to place the call again or move to an area with better cellular service.
Press and quickly release the HELP button three times.
Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now”.
Confirm by pressing and holding the HELP button. The device will announce, “Powering off now, goodbye.”
Firmly press and hold the HELP button for two seconds.
Your device is designed to always be ON except when taking it on an airplane.
| LED | Announcement | What this means | What you should do |
|---|---|---|---|
| Red Solid | “Your device is now charging.” | Device is connected to the charger | Leave on charger until battery is charged and the LED is green |
| Red Blinking | “Your device battery is low. For your protection, please place your device on the charger now.” | Your battery is critically low | Place device on charger as soon as possible |
| Solid Green | “Your device is now ready.” | Your device is ready to make a call | Press the button if you wish to make a call |
| Blinking Green | Your device has adequate charge and is looking for cellular connection | Wait. If this continues, move to another location with better cell coverage |
