This is for the basic set-up of your Life Assure™ Mobile IH. Please see the owner’s manual for full instructions, product details, warranty, and disclaimers.
Plug one end of the charging cable into the back of the wall power adapter and the other end into the back of the desktop charger.
Plug the wall power adapter into a standard power outlet.
Place the Life Assure™ Mobile IH pendant into the desktop charger. You should feel a magnetic pull as you slip the pendant into the charger.
The blue charging lights in the ring around the grey button on your pendant will flash every 5 seconds, indicating that the unit is charging. The unit’s voice prompt will say, ‘welcome’, if it is powering on for the first time, or if the battery was drained prior to charging.
The unit is fully charged when the blue lights stay illuminated, and no longer flashes. Battery charge takes about 2-3 hours to complete.
Remove the pendant from the desktop charger, and press and hold the large grey button on the front of your Life Assure™ Mobile IH for 2 seconds and release.
You will hear the unit’s voice prompt say, ‘your emergency call is being placed now - please standby’
You will hear the unit dialing. Wait a few moments to hear the operator’s voice through the pendant, identifying themselves and asking you if everything is OK.
Identify yourself to the operator and tell him/her that you are simply testing your system.
Your Life Assure™ Mobile IH unit is now activated and ready for use.
If an emergency call is attempted to be placed, and no wireless coverage is available, the unit will announce ‘no wireless coverage, the call cannot be placed'.
The green light around the button on your Life Assure™ Mobile IH indicates the unit is in use. We recommend you test your Mobile IH Medical Alarm medical alarm on a weekly basis to ensure the unit is working properly.
Press the large grey button on the front of your Life Assure™ Mobile IH unit for two (2) seconds and then release. The voice prompt on the unit will say “your emergency call is being placed now, please stand by.”
‘Tap’ the large grey button on the front of your Life Assure™ Mobile IH unit two (2) times and then press the button again for two (2) seconds and then release. The voice prompt on the unit will say “your test call is being placed now, please stand by.”
It is recommended that you test your unit weekly.
In the event of an emergency, press the large grey button on the front of your Life Assure™ Mobile IH unit for two (2) seconds and release. When the emergency operator answers, speak in a normal voice and explain the nature of your emergency. There is no need to put the unit up to your ear unless you are having trouble hearing. There is no need to hold the unit up to your mouth. You will be clearly heard, even if the unit is an arm’s length away. Your Life Assure™ Mobile IH mobile medical alarm is a two-way device, which means that you can speak to the operator through the Life Assure™ Mobile IH unit and he/she will hear you; and the operator can speak to you and you will hear him/her through your unit as well.
The operator should be able to hear you if you are wearing the Life Assure™ Mobile IH unit on your arm, neck, or belt. However, for optimal audio, it is best to hold the Life Assure™ Mobile IH approximately 10 inches in front of your mouth.
If there is an accidental, unwanted activation, you can simply tell the operator that there is no emergency and that you do not need help.
If you press the button but are unable to speak, the operator can still listen in for sounds of distress. If no voices/sounds are detected, the operator will dispatch help.
In the event a loved one wants to locate you, they can do so by texting the word ‘TRACK’ (without quotes and not case sensitive) to your Mobile IH assigned phone number. The person requesting your Life Assure™ Mobile IH location will receive a text message with a link. They will be able to click on the link, and their phone will display your location along with an address, if available. Your loved ones must have a smartphone equipped with texting and Internet service to utilize this service (no app is required).
In the event you have misplaced your pendant, text the word ‘RING’ (without quotes and not case-sensitive) to your assigned Life Assure™ Mobile IH phone number. The unit will emit an audible ringing sound. Ring will time out (turn off) after 12 rings.
Automated fall detection will measure your sway, orientation, and impact with a surface. If the unit detects that you have fallen, it will automatically call the monitoring center to report the fall. If you are unable to speak, the operator will send help.
Fall detection is not 100% accurate; the call button should be pushed in an emergency if a fall is not detected.
Wait until an operator comes on the line and let them know everything is okay.
Your Life Assure™ Mobile IH unit should be worn at all times. You have the option of wearing it around your neck, on the attached holster, or around your wrist.
Our lanyard is designed with a break-away safety feature to help avoid accidents.
By using any type of lanyard, you run the risk of choking, including the possibility of serious injury. The lanyard can get entangled on wheelchairs, walkers, beds with guard rails, jewelry, clothes, or other objects that could entangle with a neck cord. Please exercise caution when using this feature.
When you place a call, the three (3) lights on the ring around it in your pocket. Attaching the Lanyard to Your Mobile IH Our lanyard is designed with a break-away safety feature to help avoid accidents. NOTE: By using any type of lanyard, you run the risk of choking, including the possibility of serious injury. The lanyard can get entangled on wheelchairs, walkers, beds with guard rails, jewelry, clothes, or other objects that could entangle with a neck cord. Please exercise caution when using this feature. Call Indications When you place a call, the three (3) lights on the ring around the button on your pendant will turn green. That means your call is in progress.
When the unit restarts, all the lights on the ring around the button on your pendant will flash blue once.
When battery capacity decreases to 40%, an audio voice prompt will notify the user, 'Battery is low. Please charge as soon as possible'.
When the battery capacity decreases to 20%, an audio voice prompt will notify the user
'Battery is very low, please charge now,' and a text message will be sent to your designated loved ones.
When the battery capacity decreases to 5%, an audio voice prompt will notify the user - 'Battery is drained. Unit cannot call.' A text message will be sent to your designated loved ones, and the monitoring center will be notified. To check to see if your unit is on, ‘tap’ the large grey button on your pendant one (1) time, and release. If there is power, a red light will illuminate around the button. To check your battery capacity and cellular signal strength, ‘tap’ the large grey button on your pendant two (2) times and release. Voice prompt will announce status.
The battery is charging when the lights on the ring around the button on your pendant flash blue every five (5) seconds.
The battery is fully charged when all three (3) lights on the ring around the button on your pendant are illuminated blue. NOTE: When the battery is drained, your Life Assure™ Mobile IH unit WILL NOT be able to contact the emergency call center until the battery is charged. NOTE: A fully charged Life Assure™ Mobile IH unit ‘that is not using Fall Detection or Geo-Fencing', will function for approximately 36 hours. It is recommended, however, that you charge your Life Assure™ Mobile IH unit so you don’t have to worry about the battery running too low.
Your Life Assure™ Mobile IH mobile medical alert is designed to provide you with a simple and reliable way to get help in the event of an emergency and/or unsafe situation.
One-Touch Operation - Press the button two (2) seconds and your call is placed. Anti-cancel prevents cancelling the call if the button is pressed again.
Lightweight - 1.5 ounces - comfortable to carry or wear.
Small In Size - 2.5” x 1.8” x .67 - compact yet powerful.
Loud - Crystal Clear Audio Quality - No need to hold to your ear or mouth to listen or speak.
Voice Prompts - Lets you know the status of your call. Ex. your emergency call is being placed now, please stand by.
Direct GPS Location - Sends your position directly to the monitoring center and/or a loved one.
72 Hour Use Per Battery Charge - For maximum use between charges. Note: Enabling all functionality on unit will drain battery quicker. We recommend charging the unit daily.
Wireless Network For 3G Nationwide Coverage - Take it wherever you go.
Battery Status Indicator - Visual and audio indicator of battery status.
Battery Charging Indicator – Flashes blue when charging, turns solid blue when charging is complete, and goes out when the charger is unplugged.
Fully Supervised Battery – When the battery is low, the pendant will announce that the battery is low and the unit will notify the monitoring center and loved ones (if enabled) that the battery is low as well.
Waterproof IPX7 for pendant; Wear it in the bath or shower where most accidents occur
Fall Detection- Notifies the monitoring center/loved ones if you fall.
Geo-Fencing - Notifies friends/ family if you enter or exit your pre-programmed ‘safe zone’.
Snap-On Belt Clip (holster) – Won’t fall out.
Complete Accessories - Includes car charging adaptor, neck lanyard, wrist band, and holster - all are included with pendant purchase.
A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device to avoid potential interference with the device.
Persons who have such devices:
Should ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON.
Should not carry the mobile device in a breast pocket.
Should use the ear opposite the implantable medical device to minimize the potential for interference.
Should read and follow the directions from the manufacturer of your implantable medical device.
If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. It is the sole responsibility of the User to charge the Life Assure™ Mobile IH when necessary to ensure that the batteries and other functions/ features are working properly. See the instructions for how to perform these tests. It is advised to charge the Help 3G™ daily until fully charged. Life Assure represents that the Life Assure™ Mobile IH unit is waterproof with an IPX7* rating. *IPX7 rating states the product is protected against high pressure water jets from any direction. Limited ingress permitted (ex. shower). Protected against short periods of immersion for 30 minutes (ex. bath). Based on its operating frequency, Life Assure™ Mobile IH should not interfere with pacemakers or common household appliances. No other power source may be used for this product other than the one specifically supplied by Life Assure. Use of any other power source will void all warranties, and could also damage your unit and cause serious safety issues including personal injury, property damage, and cause the unit to malfunction resulting in the failure to obtain medical attention. The Life Assure™ Mobile IH should be unplugged from an electrical outlet before attempting to clean it. A damp, soft cloth can be used to clean/wipe down the unit if it becomes dirty. No liquids or cleaners can be used for cleaning or the warranty will be voided. If damage does occur to your unit, do not attempt to repair it. Please return the entire unit, postage paid, to your local dealer for warranty service or replacement as stipulated in the warranty section of this manual. Please use a lanyard with a break-away cord, like the one supplied with your Life Assure™ Mobile IH unit. By using a lanyard that doesn’t have a break-away cord, you run the risk of choking, including the possibility of serious injury. The lanyard can get entangled on wheelchairs, walkers, beds with guard rails, jewelry, clothes, or other objects that could entangle with a neck cord.
