Firmly press your neck or wrist button to contact an emergency response operator. For at-home systems, you will need to speak into the two-way speaker on the base unit. However, our on the go devices include an integrated two-way speaker, which you can speak directly into.
The button can and should be worn when showering or bathing, but should not be worn in a chlorinated pool.
We recommend you sleep with your wrist button or keep your button close by.
We recommend that you use the provided breakaway lanyard that comes with your Medical Alert system. Do not replace the cord with another lanyard or chain.
If you provided an email address when you ordered your device, you should receive an email with the tracking information.
Be sure to test your system at least once a month to make sure it is working properly. Please follow the testing instructions for your particular system. Device specific instructions can be found on this site.
The range of your neck or wrist button can vary, so please do a range test in and around your home.
At Home Systems: Additional neck or wrist buttons can be purchased to be used with your system.
On the Go Systems: Each user will need to have their own On the Go system.
Firmly grasp the flat adjuster bead and pull in either direction until you reach the desired length.
When a button is pressed the unit will announce “Calling For Help.” The unit will then say “Call Connected” and a live operator will come over the two-way speaker to offer assistance.
When the phone rings in the Medical Alert Response Center, a highly-trained operator carefully handles your call to ensure you get the help you need quickly and efficiently. Whether it’s dealing with a serious emergency, alerting your Personal Responder for assistance, or even having a friendly chat – our Operators are there for you.
If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account. If there is no answer on that phone, emergency help will be dispatched to the location listed on your account.
Wait until an operator comes on the line and let them know everything is okay.
If using an on the go system, the operator can verify your location by accessing your GPS.
No. Emergency services are provided by your local EMS and costs are determined by them.
