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Fall Detection
How It Works
- • Fall Or Accident Occurs: the sensor continuously monitors movement and can detect sudden changes, such as a fall. When a fall or unusual movement is detected, the system automatically contacts the monitoring center without requiring you to press a button. This ensures help can be reached quickly, even if you are injured, unconscious, or unable to respond.
- • Automatic Fall Detection Connects You To An Agent: once connected to the monitoring center, two-way voice communication is activated, allowing you to speak directly with a trained medical alert specialist. The specialist will assess the situation and provide calm guidance while determining the best next steps.
- • Help Is On The Way: If the situation requires help, or if you are unable to respond, the medical alert specialist will immediately send emergency services to your location. They can also notify designated family members or caregivers, ensuring you receive fast assistance and ongoing support during an emergency.
Even though automatic fall detection will detect most falls, you should still press the SOS button yourself if you are capable of doing so.
Canceling A False Alarm
- • Wait until a medical alert specialist comes on the line and let them know everything is okay.
Testing Your Fall Detection Pendant
- • Testing your fall detection pendant is exactly the same as testing your device normally. Simply push the SOS button and wait for the medical alert specialist to come on the line. Let the medical alert specialist know that you are testing your device.
- • If your device can connect to the operator, the fall detection is also working. Please do not immitate falls or throw your pendant on the floor.
Always press your button if you are able, as some falls may not be detectable.
Important Safety Information
- • Test your system monthly.
- • The signal distance from the fall detection pendant to the base unit may vary.
- • Do not wear your fall detection pendant while sleeping.
- • The lanyard has been designed to breakaway when pulled. However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects.
- • Wear your fall detection pendant at chest level with the SOS button facing forward.
- • Do not wear your fall detection pendant while swimming.
- • If the pendant is not working properly, the light will turn red during testing. If the light blinks red, the device has not yet been programmed.
Lockbox
Setup Instructions
- • Dial the correct combination of numbers on the rolling display.
- • Slide the silver latch button towards the numbers and hold it there.
- • Pull the front of the lockbox open toward you.
- • Insert your key(s) into the lockbox key storage area.
- • If the shackle is closed, slide the shackle release inside the lockbox to the left, while pulling on the shackle.
- • Close the key storage area.
- • Scramble the number dials around on the front of the lockbox.
- • Place the lockbox on the door hanger.
Some locks are stiff when new. If the lock will not open when the correct combination is set, simply press in on the dials to settle them in place.
Changing Your Combination
- • Please do not turn the screw or attempt to change combinations without contacting Customer Service.