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Common Questions

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Our Answers To Frequently Asked Questions

When looking for a medical alert system for yourself or your loved ones, it is important to look for the right product to provide safety and peace of mind. We have answers to the most commonly asked questions about medical alerts.

Watch our video answering the most commonly asked questions about medical alert systems and learn how Life Assure can keep you safe in an emergency.

If you have additional questions, you can contact us by calling our toll free number. Our seniors advocates will be happy to help.

Frequently Asked Questions About Life Assure

Learn More About Life Assure Medical Alert Systems

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Why Choose Life Assure?

Life Assure is an industry leader in protecting seniors, recognized for excellence in seniors safety in Canada by industry leaders such as CANASA, CSAA, ULC, and the Better Business Bureau. We are supported by healthcare professionals, and we have thousands of great reviews on platforms like Google, Birdeye and TrustPilot from Canadian seniors enjoying Life Assure medical alert systems.

How Long Has Life Assure Been Selling Medical Alerts?

Life Assure has been an industry leader in seniors safety for over a decade, providing medical alert systems to thousands of seniors across Canada.

Where Can Life Assure Ship Medical Alert Systems?

Life Assure ships medical alert systems to any province or territory, all across Canada.

Is Life Assure A Canadian Company?

Yes! Life Assure is proudly owned and operated within Canada. Our calls are answered within Canada, and our monitoring center provides service in both English and French.

What Is The Life Assure Guarantee?

Every Life Assure order is backed up with a satisfaction guarantee. It’s simple. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure. That’s The Life Assure Guarantee!

What Certifications Does Life Assure Have?

Life Assure is recognized for excellence in seniors safety by industry leaders in Canada, such as CANASA, ULC, CSAA, and the Better Business Bureau.

Life Assure Medical Alerts Easy To Use
Life Assure Medical Alerts Easy To Use
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Life Assure Product Quiz

Take our 30 second quiz and discover which Life Assure medical alert device is the right fit for you or a loved ones.

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Life Assure Mobile Plus medical alert button

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Life Assure Product Quiz

Take our 30 second quiz and discover which Life Assure medical alert device is the right fit for you or a loved ones.

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Life Assure Medical Alert System Pricing

Life Assure’s reliable alert devices offer essential safety features for every lifestyle, with pricing based on your selected features and add-ons. The Classic Home System starts at $34.95/month, providing two-way voice communication, a water-resistant pendant, and up to an 80-hour backup battery. For active seniors, the Premium Mobile System with GPS tracking and nationwide cellular coverage starts at $54.95/month. Choose from Monthly, or Annual plans, with the best savings on annual options. There are no hidden fees or long-term commitments.

Classic Home

Peace Of Mind In Your Home

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Product Features

The Life Assure Classic Home device is a medical alert system designed for seniors who spend most of their time at home. It includes a base unit and a wearable, water-resistant pendant with a range of up to 600 feet. The device offers clear two-way voice communication, optional fall detection, and a long-lasting backup battery for power outages. With 24/7 monitoring and no long-term contracts, this in home medical alert system provides reliable emergency assistance and peace of mind for seniors.

Premium Mobile Plus

Protection On The Go

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Product Features

The Life Assure Premium Mobile Plus is a portable medical alert system designed for seniors who need protection on the go. Device uses cellular service and GPS tracking to provide coverage anywhere in Canada. The device is lightweight, water-resistant, and features two-way voice communication, optional fall detection, and a long-lasting battery. With 24/7 monitoring and reliable emergency assistance, this mobile medical alert system helps seniors stay safe whether at home or traveling.

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Frequently Asked Questions About The Premium Mobile Plus

Learn More About Our Fully Mobile Medical Alert System

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How Does The Premium Mobile Plus Work?

The Premium Mobile Plus medical alert works by connecting the user to a monitoring center using two way voice communication through the pendant. Simply press the button on the pendant and your medical alert specialist will be able to help you in an emergency.

Can I Use The Premium Mobile Plus Anywhere In Canada?

Yes! The Premium Mobile Plus can provide monitoring anywhere in Canada and North America. With GPS and cellular connectivity, The Premium Mobile Plus device provides reliable protection anywhere, ensuring help is just a button press away.

Is The Premium Mobile Plus Difficult To Carry?

Not at all! The Premium Mobile Plus is designed with a mobile and compact design, making it easy to stay protected at all times while remaining discreet.

Does The Premium Mobile Plus Have GPS Capabilities?

Yes! Our Premium Mobile Plus medical alert system uses GPS and cellular technology, so you can stay safe anywhere in Canada.

Does The Premium Mobile Plus Work With Fall Detection?

Yes! All Life Assure medical alert systems are compatible with fall detection, including the Premium Mobile Plus, so you can get help even if you can’t respond or press the button yourself.

Can I Use My Premium Mobile Plus At Home?

Yes! You can use the Premium Mobile Plus anywhere in Canada, including in your home. The device is also water resistant, so you can bring it with you in the shower, where the most in home falls can occur.

How Long Does The Battery Last?

The Life Assure Premium Mobile Plus battery can last up to 48 hours! You can quickly and easily charge the device in 4 hours with the included charging cradle.

Life Assure Premium Mobile Plus Information
Life Assure Premium Mobile Plus Information

Frequently Asked Questions About The Classic Home

Learn More About Our In Home Medical Alert System

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How Does The Classic Home Work?

The Classic Home Medical Alert works by connecting the user to a monitoring center using two way voice communication through the base unit. In the event of emergency simply press the button on the pendant or base unit, and a medical alert specialist will be able to help you.

How Is The Classic Home Unit Installed?

The Classic Home medical alert system can be installed in just 60 seconds! Simply plug the unit into a telephone jack and an electrical outlet, press the button, test the connection with our monitoring center and you’re ready to go!

Can I Use The System Anywhere In My Home?

Yes! The Classic Home system includes a pendant that can be worn as a necklace or a wristband. It has a range up to 600 feet from the base unit, so it works in and around your home giving you peace of mind 24/7.

Can I Use The Classic Home With Multiple People?

Yes! The Classic Home Base Unit can be connected with up to 3 pendants, so multiple people can be protected by a single Classic Home system at once.

Can I Use The Classic Home In The Shower?

Yes! The Classic Home pendant is water resistant and safe to use in your shower.

Can I Use The Classic Home Outside My Home?

Yes! The pendant has a large working range up to 600 feet from the base unit and can be used around the outside of your home. If you are looking for protection further from your home, the Premium Mobile Plus system may be a better choice for you.

Does The Classic Home Work With Fall Detection?

Yes! All Life Assure medical alert systems are compatible with fall detection, including the Classic Home.

Life Assure Classic Home Information
Life Assure Classic Home Information

Frequently Asked Questions About Fall Detection

Learn More About Our Optional Fall Detection Upgrade

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How Does Fall Detection Work?

Fall detection works by detecting sudden movements such as falls. When this happens, the device will automatically connect you to a medical alert specialist, who can send help to your location, even if you are not able to press the button or respond yourself.

Is Fall Detection Available With Any Life Assure Medical Alert System?

Yes! All Life Assure medical alert systems are compatible with our optional fall detection upgrade, including the Classic home and the Premium Mobile Plus, providing safety both in home and on the go.

What If My Fall Detection Has A False Alarm?

Do not worry about accidentally triggering automatic fall detection or pressing the button! Just let medical alert specialist know this is a false alarm. They will be happy to hear you are okay!

Why Should I Add Fall Detection?

Fall detection can add an extra layer of protection in case of an emergency. If a fall is detected and you are unable to push the button, your medical alert specialist will still be alerted and be able to send help to you right away, even if you cannot respond.

Life Assure Fall Detection
Life Assure Fall Detection

Life Assure Guarantee

Learn Why Canadian Seniors Trust Life Assure Medical Alert Systems

Life Assure Guarantee

No Contract, No Hidden Fees

Every Life Assure order is backed up with our satisfaction guarantee. It's simple. If for some reason the product that you ordered does not meet your needs - simply mail the equipment back to Life Assure.

No Contracts

Enjoy independence with no long term commitments or long term contracts.

No Activation Fees

Start using your system right away without paying any setup or activation fees.

No Hidden Fees

Simple, transparent pricing with no hidden costs for equipment or unexpected charges.

Risk Free

Feel confident choosing our service knowing there are no hidden fees or obligations.

Additional Frequently Asked Questions

Find Answers To Additional Frequently Asked Questions About Medical Alert Systems

How Much Does Life Assure Medical Alert Cost?

Life Assure prices start at around $1-2 a day depending on which device you choose. The monitoring service for the Classic Home medical alert device costs $34.95 per month, and for the Premium Mobile Plus medical alert device the monitoring service costs $54.95 per month. These prices may change with promotions.

Does Life Assure Require A Contract?

There is no contract whatsoever with any of Life Assure products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.

Can I Return Life Assure Medical Alert System?

The unit can be returned for any reason at any point during your service, with no further charges. It’s that simple.

How Will The Emergency Personnel Get Access To My Home?

Along with our medical alert systems, we also offer optional lockbox and lockbox hanger upgrade that attaches to your door. We then provide the combination to the lockbox to the emergency services when you call for help. This way, you don’t need to worry about a broken door!

What Happens With A Medical Alert If There Is A Power Outage?

The Life Assure Classic Home medical alert system has a backup battery that lasts up to 80 hours if the AC power is lost, while the Premium Mobile Plus will last up to 48 hours.

Will Life Assure Medical Alert Affect My Telephone Service?

Not at all! Life Assure Medical Alert will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.

Does Life Assure Provide Warranty On A Medical Alert?

All Life Assure equipment comes with a full warranty for the entirety of your service.

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