Common Questions

When looking for a medical alert system for yourself or your loved ones, it is important to look for the right product to provide safety and peace of mind. We have answers to the most commonly asked questions about medical alert systems so you can feel confident choosing Life Assure to protect yourself and remain independent.

Frequently Asked Questions About Life Assure

Learn More About Life Assure Medical Alert Systems

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Why Choose Life Assure?

Life Assure is an industry leader in protecting seniors, recognized for excellence in seniors safety in Canada. We are supported by healthcare professionals, and we have thousands of great reviews from Canadian seniors enjoying Life Assure medical alert systems.


How Long Has Life Assure Been Selling Medical Alerts?

Life Assure has been an industry leader in seniors safety for over 8 years, providing medical alert systems to thousands of seniors across Canada.


Where can you ship your medical alert systems?

Life Assure ships anywhere in Canada! We can ship our medical alert systems to any province or territory via Canada Post.


Is Life Assure A Canadian Company?

Yes! Life Assure is proudly owned and operated within Canada. Our calls are answered within Canada, and our monitoring center provides service in both English and French.


Can Life Assure Ship Anywhere In Canada?

Life Assure ships anywhere in Canada! We can ship our medical alert systems to any province or territory via Canada Post.


What Is The Life Assure Guarantee?

Every Life Assure order is backed up with our satisfaction guarantee. It’s simple. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure. That’s The Life Assure Guarantee.


What Certifications Does Life Assure Have?

Yes! Life Assure is recognized for excellence in seniors safety by industry leaders in Canada, such as CANASA, ULC, and CSAA. We are also recognized by the Better Business Bureau.

Frequently Asked Questions About The Premium Mobile Plus

Learn More About Our Fully Mobile Medical Alert System

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How Does The Premium Mobile Plus Work?

The Premium Mobile Plus works by connecting to a seniors advocate using two way communication through the pendant. Simply press the button to connect, and your seniors advocate will be able to help you in an emergency.


Can I Use The Premium Mobile Plus Anywhere In Canada?

Yes! The Premium Mobile Plus can provide monitoring anywhere in Canada, and North America, using cellular and GPS technologies, which will help keep you safe while on the go.


Is The Premium Mobile Plus Difficult To Carry?

Not at all! The Premium Mobile Plus is designed with a mobile and compact design, making it easy to keep on your person at all times while remaining discreet.


Can I Use The Premium Mobile Plus In The Rain Or Shower?

Yes! The Premium Mobile Plus medical alert system is water resistant so that you can safely use the device in the rain and shower.


Does The Premium Mobile Plus Have GPS Capabilities?

Yes! Our Premium Mobile Plus medical alert system uses GPS to help keep you safe anywhere in Canada.


Does The Premium Mobile Plus Work With Fall Detection?

Yes! All Life Assure medical alert systems are compatible with fall detection, including the Premium Mobile Plus.


Can I Use My Premium Mobile Plus At Home?

Yes! You can use the Premium Mobile Plus anywhere in Canada, including in your home. The device is also water resistant, so you can bring it with you in the shower.


How Long Does The Battery Last?

The Life Assure Premium Mobile Plus battery can last up to 48 hours! You can easily and quickly charge the device in 4 hours with the included charging cradle.

Frequently Asked Questions About The Classic Home

Learn More About Our In Home Medical Alert System

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How Does The Classic Home Work?

The Classic Home works by connecting to a seniors advocate using two way communication through the pendant or base unit. Simply press the button on the pendant or base unit, and your seniors advocate will be able to help you in an emergency.


How Is The Classic Home Unit Installed?

The Classic Home medical alert system can be installed in just minutes! Simply plug the unit into a telephone jack and an electrical outlet, Press the button, test the connection with our monitoring center and you’re ready to go!


Can I Use The System Anywhere In My Home?

Yes! The Classic Home system includes a pendant that you can use anywhere in your home, worn as a necklace or a wristband.


Can I Use The Classic Home With Multiple People?

Yes! The Classic Home Base Unit can be connected with up to 3 pendants, so multiple people can be protected by the Classic Home system at once.


Can I Use The Classic Home In The Shower?

Yes! The Classic Home pendant is water resistant and safe to use in your shower.


Can I Use The Classic Home Outside My Home?

Yes! The pendant has a large working range from the base unit and can be used around the outside of your home. If you are looking for protection further from your home, the Premium Mobile Plus system may be right for you.


Does The Classic Home Work With Fall Detection?

Yes! All Life Assure medical alert systems are compatible with fall detection, including the Classic Home.

Frequently Asked Questions About Fall Detection

Learn More About Our Optional Fall Detection Upgrade

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How Does Fall Detection Work?

Fall Detection works by detecting sudden movements such as falls. When this happens, your medical alert system will automatically contact your seniors advocate, who can help you through your emergency.


Is Fall Detection Available With Any Life Assure Medical Alert System?

Yes! All Life Assure medical alert systems are compatible with our optional fall detection upgrade, providing safety both in home and on the go.


What If My Fall Detection Has A False Alarm?

No worries! Simply let your seniors advocate that there is no emergency and that you are ok. They will be glad to hear you are ok!


Why Should I Add Fall Detection?

Fall detection can add an extra layer of protection in case of an emergency. If a fall is detected and you are unable to push the button, your seniors advocate will still be alerted and be able to send help to you right away.

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Life Assure Product Quiz

Find The Perfect Medical Alert Device

Take our 30 second quiz and discover which Life Assure medical alert device is the right fit for you or a loved one.

Life Assure Product Quiz

Find The Perfect Medical Alert Device

Take our 30 second quiz and discover which Life Assure medical alert device is the right fit for you or a loved one.

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Additional Frequently Asked Questions

Find Answers To Additional Frequently Asked Questions About Medical Alert Systems

How Much Is It?

Our prices start at around $1 a day depending on which unit you choose.


Is There A Contract?

There is no contract whatsoever with any of our products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.


What If I Want To Return The System?

The unit can be returned for any reason at any point during your service, with no further charges. It’s that simple.


How Will The Emergency Personnel Get Access To My Home?

Along with our medical alert systems, we also rent a lockbox and lockbox hanger that attaches to your door. We then provide the combination to the lockbox to the emergency services when you call for help. This way, you don’t need to worry about a broken door!


What If I Lose Power?

Our Classic Home medical alert system has a backup battery that lasts up to 80 hours if the AC power is lost, while the Premium Mobile Plus will last up to 48 hours.


Will Life Assure Medical Alert Affect My Telephone Service?

Not at all! Life Assure Medical Alert will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.


Do I Have A Warranty?

All our equipment comes with a full warranty for the entirety of your service.

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